Harvard Negotiation and Mediation Clinical Program Director Robert C. Bordone has co-athored an innovative new dispute systems design book with Nancy H. Rogers, Frank E.A. Sander, and Craig A. McEwen.
The first coursebook of its kind, Designing Systems is a guide for both practitioners and pedagogues—a multi-disciplinary, skills-based, practical reference for the dispute resolution field. The authors use six, real-life case studies developed over the course of the book to illustrate dispute resolution systems theory and practice. They range from the design and construction of eBay’s innovative online dispute resolution mechanism to the groundbreaking work of Cure Violence as it systematically learns how to deploy former gang members as street mediators/violence interrupters on the streets of Chicago.
“I hope,” says Bordone, “this text will serve as a resource for faculty teaching dispute systems design and related courses, as well as to practitioners in the field whose job it is to facilitate the creation and improvement of more effective dispute resolution processes and systems.”
“Finally—the definitive coursebook dealing with designing and implementing alternative dispute resolution programs. One-stop shopping that explains the challenges and solutions in designing ADR Systems to resolve disputes both large and small. Must reading for students and practitioners alike.”
–Kenneth R. Feinberg, Administrator of the 9/11 and BP Gulf Oil Spill Compensation Funds
“This is the gold standard for teaching and learning dispute system design. It brings multidisciplinary perspectives and practical wisdom from case studies. Anyone new to dispute system design in any field cannot afford to miss this. Every experiences scholar also will need to read this book to keep up with the next generation of scholarship and practices.”
–Clark Freshman, Professor of Law, University of California, Hastings College of Law