The Boston Police Department has launched a mediation program aimed at reducing a backlog of routine complaints against officers — an idea first suggested a decade ago.
Even though the number of complaints dropped in 2014, the time it takes to resolve the cases has frustrated both citizens and the officers who live in the shadow of possible action pending against them.
Police officials hope that the program, which will be managed by the Harvard Mediation Program at Harvard Law School, will help clear less serious complaints quickly. That will free up time for the department to focus on investigating high-priority complaints, such as those involving misconduct or excessive force.
Officials also hope the program will strengthen the relationship between the police department and the community.