Jack is a PLAP Office Hour supervisor and is a member of the JD class of 2026.
Coming into law school, I knew I wanted to 1) serve communities in need of legal assistance in some way and 2) build relationships with people who were different from me. Thankfully, during my 1L year, I decided to join PLAP, which has been an incredible way to do both. PLAP has taught me how to be a client-centered advocate, a better listener, and allowed me to engage deeply in the HLS community.
Client-centered Advocate
Client-centered lawyering involves giving primacy to clients’ decisions, amplifying clients’ voices, and working alongside the client to achieve the best result for them. I had heard those lessons before PLAP, but they took on new meaning once I worked on a disciplinary report case. One of my first clients was far more knowledgeable about the process than I was. He walked me through the pre-hearing steps. We brainstormed case strategy together. He knew exactly what evidence he wanted to see. For me, it was a great lesson that the relationship between a defense attorney and a client should not be hierarchical — it should be collaborative. Especially since our clients have little autonomy in prison, walking alongside them as they take ownership of their case is a beautiful way to amplify their voices using our skills.
Learning to Listen
One of the most important roles I’ve learned to play as a PLAPper is a conscientious listener. Many clients call in part because they know that we will listen when no one else will. We will listen to their stories and we will empathize, commiserate, and look for ways to help. Answering a call during office hours is more than an exercise in issue spotting. It’s also a chance to treat a client who is dehumanized every day like a real person. During 3L, I have had a client who would call nearly every week just to check in and tell us about what was going on in his life. He told me that he knew his PLAP student attorneys were in his corner because we believed what he was saying — we didn’t treat him like the COs or the prison administration did. I knew that even when I didn’t have anything substantive to report or when PLAP couldn’t help with the issue he was facing, it meant something to him that we would always pick up the phone. By the end of our case, even when we had lost the appeal, he was incredibly thankful for our steadfast representation and how we stood by him when he felt no one else would.
Engaging in Community
PLAP members are a beautiful cross-section of the school — 1Ls, 2Ls, 3Ls, LLMs, people from all corners of the globe, from varied pre-law experiences and with wide-ranging plans after law school. When I was a 1L, my office hours were a great source of knowledge about classes to take, summer jobs to apply to, and where the best outlines are. But beyond talking about school, PLAP office hours were a place to feel welcome and to get to know people beyond how they answered cold calls in Contracts. In between answering phone calls and struggling with the copier, we still found time to learn about each other’s lives. Faces in the crowd became friends who had a shared interest in serving vulnerable populations. I truly met some of my favorite people at HLS in office hours!
Thanks for everything, PLAP. And thank you to everyone who keeps PLAP running.